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BROKER FAQ

A recent utility bill (electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.

Documents can be uploaded from the client area once you have logged into your account. On the website, from your client area select menu and then upload documents. Each file should be less than 5MB and must be in one of the following formats: GIF, JPEG, PNG or PDF.

We will check your application and the documents you send us but It is the responsibility of the client to ascertain whether he/she is permitted to use our services based on the legal requirements in his/her country. Sign-up Now!

Yes, sign-up today and start trading. You will have to submit corporate KYC. Sign-up Now!

When your account and deposit has been validated, we will send you a confirmation email.

We support accounts in Euro (EUR), United States Dollar (USD)

The process is completed online within a matter of minutes, to validate your documents. The deposit depends on the payment method, which can takes 5 working days. This will depends on your deposit means and your banks processing times. Payment Terms

You can find this under your Members area.

Yes, we utilize the latest 256-bit encryption technology.

You can find this under your Members area, click the accounts menu item.

You can find this under your Members area, click the accounts menu item.

You can view your account history in the MetaTrader platform and save in html or xls.

You can find this under your Members area, click the Profile menu item.

In the MT5 area on the account menu you will find a menu item with Trading click this and you will see a slider for your leverage settings.

If you are having trouble with your terminal, you can use the MT5 Web app on our home page and close the trade. You can also use the app version on your mobile device. Downloads Page

When your account and deposit has been validated, we will send you a confirmation email.

Trading platforms can be downloaded via our website click here Downloads MetaTrader 5

Yes, you can use a mobile app or WebTrader here: Webtrader

Please make sure that you are using the correct login and password. Next ensure you are using the correct server. Reset MT5 Account

Open P&L is an abbreviation for Open Profit and Loss. It is the sum of your total profit and loss from open positions.

Triple swaps are charged on all assets you carry into the end of the trading day on Friday after 23:45 GMT.

Swaps are interests paid or earned based on the interest and risk of each currency pair.

Swaps are a form of interest you pay which is related to the lease of the assets.

Margin Level helps measure how close your account is to a margin call.

These can be found in the MetaTrader Terminal or app. In the app click the symbol then details.

When the margin ratio decreases, your account bears more risk of liquidation/stop out. You should monitor the margin level and if needed deposit more funds, or decrease open exposure in order to increase your margin level.

Trading speed is slow, please ensure you choose the server closest to you in the lower right hand of the menu click the server with the lowest ping in ms.

Everyday at 21:00 GMT+0 all systems have a restart time without execution and prices may freeze for up to 5 minutes. This is effects all brokers.

Try restarting your computer and then your platform, also ensure your have selected the server closets to you.

Crypto such as XRP and others can be deposited in minutes. Payments

To deposit funds to your trading account, you need to log in to your Members area and click on Deposits. We will guide you threw the deposit process. Payments

Deposits can be made via the client portal. Methods can be chosen by clicking on the 'Deposit Funds' tab. Please note that deposits can take up to 24hrs to be processed depending on the method used. Bank Wire transfers can take up to 5 working days depending on the bank. Payments

Your deposit history will be in your members area under history.

This depends on your deposit method, please see our payments page for more details.

Yes, your funds are in regulated and insured bank.

An intermediary bank needs to be used when you are sending any currency other than the local currency of the destination country

Yes, your funds are in their own account.

You will have to deposit in one of two currencies, either United states dollar (USD), Euro (EUR) Payments

The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time). Trading Instruments

The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time). Trading Instruments

The trading hours are 24 hours per day and seven days a week. Trading Instruments

The trading hours are 24 hours per day and seven days a week. Trading Instruments

All our accounts are safe guarded with negative balance protections at the broker level.

Commission on Trading account are included in spread as a mark up. No spread accounts are charged a fee upon opening and closing a position, please visit the terms of service. Account Terms of Service

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fourth decimal point: for dollar currencies, this is to 1/100th of a cent.

We have 30+ Crypto symbols please download a current list or download our trading platforms to see.

We have 75+ Forex symbols please download a current list or download our trading platforms to see. Trading Instruments

You can find this under your Members area under your Account settings. Members Area

At the moment we are not offering volume incentives, this is subject to change.

Use the login and password sent to you in your A2TRADE setup email.

Your login is will be the 6 digit account number if you need to reset it follow the link.

Forgot your Referral password, check the email we send you or reset it with the following link.

This is your trading password, DO NOT SHARE, keep this private.

Its a read only password that can be shared for performance viewing.

Yes, to become a trader you are required to trade on a live account to create a real trading history, apply today to become a partner. Apply to be a partner

Yes, We have PMAM, MAM and social in our investors room.

Yes, If you and your investors group deposits $50,000 or greater. If you are a single investor with $50,000 or greater, MAM or PAM is not required.

Yes, anyone can open a social trading account.

Click here for a full guide on MAM, PMAM and Social. MAM PAM and SOCIAL

IB stands for Introducing broker, an IB is a person or a company that refers clients for trading. They act on the behalf of their clients to find the best possible broker, terms and platform. Apply to be a partner

You can find this under your partners area.

Your rewards will automatically be added to your account and be available for withdrawal or trading.

The referral program has no limit on the amount of bonus you can earn.

Friday after the trading session is closed.

EXCHANGE FAQ

The process is completed online within a matter of minutes, to validate your documents. The deposit depends on the payment method, which can takes 1-2 working days. This will depends on your deposit means and your banks processing times.

Login to the Members area and click the account menu, next click the close account. Login to members area

Your login is usually your email, if you need to reset it follow the link. Reset Pro Exchange Account

Forgot your exchange password, check the email we send you or reset it with the following link. Reset Pro Exchange Account

This is a virtual asset not tied to any fiat or central bank, such as BTC, ETH or LTC.

A virtual currency and technology also known as a blockchain.

No they are not regulated, they are decentralized and not tied to any government making them highly sought after.

We support more than 30 Cryptocurrency CFD pairs, to view our list of Cryptocurrencies. Visit our Crypto Page

We support accounts in United States Dollar (USD) and Euro accounts on request.

Yes, We have no limits on cryptocurrencies, you may have to provide additional KYC?

Yes you can exchange Fiat for Cryptocurrency.

Not at this time, we do not support this.

Yes, the exchange of Cryptocurrency to another is quick and easy.

Yes, the exchange of Cryptocurrency to another is quick and easy.

We provide Bitcoin, Bitcoin Cash, Ethereum, Dash and many more. Visit our Crypto Page

The minimum order size on each of our Cryptocurrencies is listed on the exchange.

For Cryptocurrency we exchange with the most reputable markets.

We charge a fee of 1% in the case of exchange of Fiat currency to Cryptocurrency and a fee of 1% case of exchange from Cryptocurrency to other Cryptocurrency.

We charge a fee of 1% in the case of exchange of Fiat currency to Cryptocurrency and a fee of 1% case of exchange from Cryptocurrency to other Cryptocurrency.

We may in the future as our exchange adds new features.

Yes , we accept 15 cryptos for deposit.

Yes , we accept 15 cryptos for deposit.

There are no limits for Cryptocurrencies.

How To Guide

Please see platform how-to-kyc How to KYC Guide

Please see platform how-to-deposit-guide How to Deposit Guide

Please see platform how-to-2fa How to Enable 2FA

Please follow our install guides. Desktop Install

Please follow our account setup guides. Desktop Account setup

TOKEN FAQ

First SIGNUP for an account and submit your KYC. Use your email you registered with for the Token listing application.

Yes, everyone who signs up and passes KYC can use our services. Visit our Crypto Page

Yes, ICO fund raisers should apply for a corporate account if they would like to receive fiat payouts for their ICO.

We, accept 15 types of crypto payments, we accept BTC, ETH, LTC, XRP, XEM, BCH, XLM and some major tokens like NEO, DOGE, ADA, ZEC, USDT, USDC and TUSD, please check out traders room. All fees are quoted in USD and then converted to your selected crypto based on the current market prices.

You must pass corporate KYC and have a bank account in the companies name or in the Beneficial Owners (UBO) name. Please KYC Policy for Corporate Clients here: KYC Requirements

Please fill out the application form here: Apply for Token Listing

Yes, we will provide a reason/s for the rejection and do the best to assist you with your application. Apply for Token Listing

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